Librarianship; Document Delivery; Interlibrary Loan;
The relationship of trust that patrons have for their librarians combined with various affects of culture within libraries contribute to a competitive advantage that librarians have as service providers.
Kendrick, C. L. (1996). The competitive advantage of librarians: core competencies for document delivery. Managing resource sharing in the electronic age. Norwalk, CT: AMS Press
Kendrick, Curtis L., "The Competitive Advantage of Librarians: Core Competencies for Document Delivery" (1996). Library Scholarship. 28.