The 21st Century Potential of Constituency Voice: Opportunities for Reform in the United States Human Services Sector

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aocial capital, community building


This white paper wrestles with a seeming paradox. There is an enduring and widely held conviction among human services leaders that feedback from primary constituents is of great – perhaps even paramount — importance in their work. And yet in practice, human service agencies do not find current formal feedback practices to be helpful. The myriad forms of feedback human service organizations receive from service beneficiaries and other stakeholders (such as satisfaction and outcome surveys) are not realizing their potential for transforming the way human service providers, service beneficiaries and funders work together to create positive social change.

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This report was retrieved from http://www.alliance1.org/ce/pubs/constituency-feedback , March 2009.