Author ORCID Identifier
Meghan Lenahan - https://orcid.org/0009-0004-6454-2666
Document Type
Poster
Publication Date
Summer 6-19-2025
Keywords
troubleshooting, electronic resources, databases, access, libraries
Abstract
In the summer of 2024, several public service points within the Binghamton University Libraries made the switch to LibAnswers. One of the service points includes the Electronic Resources Troubleshooting Team (ERTT), who assist users with access issues with the Libraries’ electronic resources. This poster will discuss how the ERTT migrated from collecting troubleshooting ticket data manually through Google Sheets and answering via email to automatic population of data along with a response mechanism in LibAnswers.
Recommended Citation
Lenahan, Meghan; Hutchinson, Amanda; and Yaples, Jill, "Tickets, Please!: Electronic Resources Troubleshooting Migration to LibAnswers" (2025). Library Scholarship. 102.
https://orb.binghamton.edu/librarian_fac/102
Creative Commons License
This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 International License.
Comments
Presented at the 2025 State University of New York Librarians Association (SUNYLA) Conference.