Author ORCID Identifier

Meghan Lenahan - https://orcid.org/0009-0004-6454-2666

Document Type

Poster

Publication Date

Summer 6-19-2025

Keywords

troubleshooting, electronic resources, databases, access, libraries

Abstract

In the summer of 2024, several public service points within the Binghamton University Libraries made the switch to LibAnswers. One of the service points includes the Electronic Resources Troubleshooting Team (ERTT), who assist users with access issues with the Libraries’ electronic resources. This poster will discuss how the ERTT migrated from collecting troubleshooting ticket data manually through Google Sheets and answering via email to automatic population of data along with a response mechanism in LibAnswers.

Comments

Presented at the 2025 State University of New York Librarians Association (SUNYLA) Conference.

Creative Commons License

Creative Commons Attribution-No Derivative Works 4.0 International License
This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 International License.

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