Document Type


Publication Date

Fall 2012


Finger Lakes ReUse (FLR) has been steadily growing since opening the doors to its ReUse Center in 2008. Part of this growth has been an increase in material donations that are resold in The ReUse Center, a secondhand store of building materials, household goods, furniture, and electronics. Managing the daily flow of donations is challenging due to limited space and other constraints. yet, FLR must address its donation management processes as the sales from donations cover organizational expenses and allow the organization to maintain financial stability. This project seeks to identify how FLR can increase its revenues and sustainability by identifying (1) the most requested, purchased, and donated items, (2) how much revenue is lost due to space limitations, and (3) the strengths and weaknesses of the donation management process from the perspective of workers, donors, and customers.