Direct Service volunteers are a critical component to ACCORD's service delivery and mission accomplishment. Therefore, ACCORD is committed to maintaining its cadre of direct service volunteers. However, in 2012, ACCORD noticed a drop in the number of its direct service volunteers. The current Executive Director of ACCORD linked this drop wit h the budget cut the agency experienced in May 2011, which resulted in ACCORD's inability to provide as much support and to offer tangible rewards to its direct service volunteers as frequently as it used to.
Tyurina, Olga, "Retention of Volunteers in a Non-Profit Organization: Sustaining Motivation and Work Satisfaction of Direct Service Volunteers at Accord, a Center for Dispute Resolution Inc." (2013). MPA Capstone Projects 2006 - 2015. 30.