Document Type

Other

Publication Date

Fall 2008

Keywords

resource management, governance team

Abstract

Enterprise Resources Planning systems (ERPs) have revolutionized the manner in which higher education institutions manage its resources. ERPs provide the mechanism to aggregate disparate data across the institution and deliver reports and facilitate analysis on the institution as a whole. ERPs provide a single source of truth for institutional data enabling an institution-wide view of expenditures and are powerful tool for decision support. Institutions choosing to invest in implementing ERPs will enter into a long term relationship with continual maintenance of the systems. Key to the success of maintaining ERPs effectively is the governance model an institution adopts for managing the system.

This study surveyed over 300 members of higher education institutions to determine what are the prevalent governance models currently being used and to rate the perceived effectiveness of the models. Additionally the study seeks to identify what governance models will effectively maintain the enterprise resource planning systems of Binghamton University.

The findings reveal the most prevalent model is centralized governance team with representation from both information technology services (ITS) and functional individuals. In terms of perceived effectiveness a centralized governance model managed by ITS alone is perceived to be most effective. However, based on literature review and the findings it is recommended that Binghamton University adhere to a centralized governance team with representation from both information technology services (ITS and functional individuals.

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