Emergency situations and unplanned events have the potential to throw an organization into chaos and seriously impact the ability of that organization to fulfill its mission. Critical incidents are unpredictable in nature of emergency incidents will often force and organization to immediately address the event at the expense of providing its essential services. Whether the agency is responsible for maintaining public safety, operating municipal parks, educating the community, or managing youth services facilities, the mission of the organization can be seriously impacted by the occurrence of an unplanned event.
Hubeny, David J., "Improving Performance Through the Understanding of Organizational Culture: Binghamton University's Emergency Management Program" (2010). MPA Capstone Projects 2006 - 2015. 37.