In 2010, the South Central New York American Red Cross region underwent an organizational restructuring process. In particular, the changes that resulted from this process led to a decrease in volunteer satisfaction. This decrease in volunteer satisfaction is a significant problem for the American Red Cross given that volunteer compromise 96% of their workforce.
Connors, Megan Julie, "Minimizing The Impact of Organizational Change on Volunteers at the American Red Cross" (2011). MPA Capstone Projects 2006 - 2015. 48.