As use of the internet has rapidly increased around the globe, it has become vital that municipalities are able to effectively communicate with, provide services to, and engage, constituents using online tools. Trade and academic research and literature has delved into the myriad opportunities these tools present, including increased transparency, open two-way communication between officials, administrators and the public, and increased efficiency and ease of access to services through online transactions.Additionally, transformative tools are able to increase citizen awareness, participation, and engagement. While the City of Binghamton has been successful in implementing many of the features of effective e-governance, room for improvement remains.
Hamilton, Casondra Lynn, "The City of Binghamton's E-Governance Initiative: Maturing Towards Transformation" (2011). MPA Capstone Projects 2006 - 2015. 26.