Monitoring Contracted Provider Service Delivery in the Hollow state: Understanding Barriers Preventing Proper Use of Service Monitoring Tools

Authors

Kristina T. Lambright, Binghamton University--SUNYFollow

Document Type

Article

Publication Date

7-2008

Keywords

Contractors; Information resources; Government agencies; Contracting out; Government purchasing

Abstract

The article discusses the barriers that prevent a contracted provider from using service monitoring tool, any source of information used by a government agency to monitor service inputs, outputs, and outcomes that a contracted provider is required to give to a government agency. A motivation barrier exists when the contracted provider is unwilling to use the tool properly. In addition, an ability barrier exists when the contracted provider lacks the resources or skills to use to tool.

Comments

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Recommended Citation

Lambright, K. T. (2008). Monitoring Contracted Service Delivery in the Hollow State: Understanding Barriers to Proper Use of Service Monitoring Tools. (cover story). PA Times, 31(7), 6.