Document Type

Book Chapter

Publication Date



Librarianship; Document Delivery; Interlibrary Loan;


The relationship of trust that patrons have for their librarians combined with various affects of culture within libraries contribute to a competitive advantage that librarians have as service providers.


Published by AMS Press:

Copyright for this work belongs to AMS Press.

Publisher Attribution

Kendrick, C. L. (1996). The competitive advantage of librarians: core competencies for document delivery. Managing resource sharing in the electronic age. Norwalk, CT: AMS Press



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