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Document Type

Poster

Publication Date

Spring 5-1-2026

First Advisor

Elise Ferer

Keywords

Academic Libraries, Reference Services, Information-Seeking Behavior, Undergraduate Students, First-Year Students, Library Instruction, Information Literacy, Help-Seeking Behavior, Research Assistance, Binghamton University

Abstract

This study examines the factors that influence first-year students’ decisions to seek in-person research assistance at Bartle Library at Binghamton University. While libraries provide valuable academic support and resources, many students do not consistently use these services. Drawing on existing literature, this research explores how library design, service awareness, and emotional factors shape help-seeking behavior. Prior studies suggest that unclear layouts, low visibility of help desks, and limited understanding of librarian roles can discourage engagement. While other studies state that stigma and fear of judgment may further delay students from seeking help. However, existing research often overlooks how these factors interact within a specific physical environment, particularly for first-year students. To address this gap, this study investigates how the layout, visibility, and overall atmosphere of Bartle Library influence student behavior, with the goal of identifying ways to improve accessibility and engagement.

Bartle Library Research Study

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